Disney has announced major adjustments to its Disability Access Service (DAS) program at Disneyland and Disney World.
The Walt Disney Company is tightening restrictions and surveillance of other people who complain of disability at its parks due to a wave of fraudulent claims to exploit the service.
The company announced Tuesday that guests who make false claims to download handicap access will be permanently barred from its parks.
“If we decide that any of the statements made through the DAS procedure by a guest are not true, the guest will be permanently barred from entering Walt Disney World Resort and Disneyland Resort,” Disney’s website now warns.
It adds that “all annual passes, Magic Key passes, tickets, and other park products and services purchased in the past” belonging to consumers who lied about their disability “will be forfeited and will not be refunded. “
The DSA, which is free, allows other people with disabilities to get a return time to attractions instead of waiting in a popular queue.
Previously, the DAS said it was intended for “customers who, due to a disability, have difficulty enduring long waits in a traditional queuing environment. “
Now, Disneyland and Walt Disney Resort state that “DAS is intended to accommodate a small percentage of guests who, due to developmental disabilities such as autism or the like, are unable to wait in a traditional queue for an extended period of time or duration. “
The new adjustments will go into effect May 20 at Walt Disney World in Florida and June 18 at Disneyland in California, the company said. The current “DAS” procedure will continue until then.
In addition to the specifications for those who are eligible for DAS, Disney also replaced the procedure for applying for the service.
At Disney World beginning May 20, all DAS registrations will be required to finalize via virtual video chat, and “in-person registration will no longer be available at theme park guest call centers beginning May 20, 2024,” Walt Disney World reported online. Page states. At Disneyland, after June 18, consumers applying for DAS can use a virtual chat or a compromised “accessibility services” window for same-day requests.
Those who already have the DAS will have to reapply for the service, the company said. DAS is now also limited to the guest’s “immediate family,” or an organization of up to four unrelated people, he says.
In recent years, Disney has struggled to reduce wait times and better organize the park’s rides, as ever-increasing attendance and organizational feats have compromised park planners.
Fox Business’ Christine Rousselle contributed to this report.
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