Winnipeg, MB (August 11, 2020) RAPID RTC is pleased to work with Kia Motors (UK) Limited as the first OEM in the UK to launch the new RAPID RTC Live Dealer platform, presented on brokers’ websites since August and this year October’s national website: opens up the possibility of a new online address for car buyers. Live Dealer offers consumers who acquire the first fully immersive omnichannel delight on Kia’s internet sites with built-in 1-way or 2-way chat, voice and video. As the early stages of the car grocery shopping adventure move more and more through virtual channels, Live Dealer and Chat will allow committed online shoppers to connect with Kia’s brokers in real time, while sales groups can build trust in online visitors when they are not busy. . with showroom opportunities.
“We are excited to be the first UK logo to launch Live Dealer, which offers an improved online experience before a visitor visits the showroom, which is applicable in those difficult times. Live Dealer enables true face-to-face interaction from the comfort of your home, which is a big step towards true omnichannel delight,” said Simon Hetherington, commercial director of Kia Motors UK.
“Dealers’ websites are a basic position consumers can turn to in search of answers to their grocery shopping adventure, so it’s imperative to deliver a seamless online experience,” said Glen Demetrioff, president and CEO of RAPID RTC. “RAPID RTC Live Dealer and Chat allows our partners like Kia to allow its peak productive sales tool, its sales managers, to connect with consumers online when they are not busy with potential customers in the showroom. With those tools, sales managers can interact with prequalified Online Customers who are able to start their adventure. The consumer has the confidence to decide the communication channel they use most easily – chat, voice or video on 1 or 2 channels – facilitating not only a correct first impression and a personalized adventure from the first step, but also meaningful conversations with trained people. experts who conclude more sales. »
By using Live Dealer, Kia dealers can reflect much of the online showroom experience, with the ability to transition between channels (chat, voice, 1-way video, or 2-way video) at any time during a conversation. Screen sharing allows guided tours of all virtual processes or tools, adding inventory search, car configurator, monetary applications, recovery assessments, etc. And with video enabled, the ability to move ongoing conversations from desktop to cell phone (and vice versa) provides general mobility, making it imaginable to scale on live products inside and outside the dealership.
When an online visitor initiates a chat on the dealer’s website, they are immediately welcome and prequalified through RAPID RTC’s qualified concierge team, which informs sales managers that an online visitor should discuss. Any dealer who isn’t busy with showroom opportunities can use any device to chat and connect in real time. The distributor and the potential customer agree on their audiovisual parameters and decide the channels with which they are most comfortable. With no downloads or bots involved, Live Dealer and Chat bring the online showroom to life and allow dealers to consult consumers through the well-known online advisory sales procedure.
-30-
About RAPID RTC
RAPID RTC is a multinational virtual generation and automotive communications company serving more than 3000 retail and production consumers worldwide. We focus on improving companies’ virtual lead control practices by connecting consumers online with the relevant real-time advisors. The promise of our logo is to bring price to our consumers through achieving the virtual delight of their consumers at the center of everything we do. RAPID RTC is headquartered in Winnipeg, Canada, and is headquartered in Toronto, Canada; Paris, France; London, United Kingdom; Dallas, USA and is a component of the DMT company organization. DMT Group was founded in 1996 and is a personal company.
Winnipeg, MB (August 11, 2020) RAPID RTC is extremely happy to race with Kia MotorsArray..
In order to make the virtual retail efforts of distributors, RAPID RTC has accelerated the global releaseArray.
Traka Automotive, which has the UK’s highest complex network key control for car dealers, Array..
“Too many dealers underestimate the importance of ensuring the quality of used cars for winArray..
Ready to sell turns out to be the key trend in the used automotive sector …
By using this website, you consent to the use of cookies. Motor Trader is owned by Metropolis International Group Limited, a member of the Metropolis Group; you can check our privacy and cookie policy here.